Frequently asked questions
DISCLAIMER ABOUT CONDITION
With very few exceptions antique and vintage rugs we sell hold the baggage of wear, flaws, and imperfections from prior use and age. Our goal in photographing and providing detailed descriptions of our rugs is to disclose any of these issues to the fullest extent possible, however it is the responsibility of the buyer to ask additional questions or request additional photos if there is any doubt or concern about a piece. While we also try our best to photograph our rugs to display their truest colors, we are not responsible for possible differences in colors as viewed on your electronic device compared to the actual product received.
What is your shipping policy?
We offer free shipping within the continental U.S. on all of our products.
International shipping is possible and done on a case-by-case basis. If you are located outside of the U.S. and are interested in our weavings, please contact us through our email (contact@limiroko.com) and we will work out details.
Shipments are typically made Mondays.
During checkout you will be prompted as to whether you would like to add ‘Signature for Delivery’. We offer this at no extra charge but will assume any order that does not check that requirement will be sent without that policy.
What is your return policy?
Refunds are offered up to one week after receiving a rug. Refunds are full with the exception of return shipping and a $40 restocking fee. Returned rugs are to be in the same condition as when they were shipped and condition will be assessed upon return and if necessary, subtracted from the return. Any item with ‘as-is’ in the description is not eligible for a return. Please contact us at contact@limiroko.com to initiate a return.
Are your rugs clean?
All of our rugs are cleaned before listing so that they are ready to be used in your home as soon as possible. In the rare case that a rug is not cleaned before listing, this will be clearly stated.
Can I see a rug in-person or do you do showings?
If you are in the Mid-coast Maine area, we can arrange showings of rugs. Showings in other parts of Maine may be arranged on a case-by-case basis. To make an appointment, please email us.
If I have rugs I want to sell, will you buy them?
While we are absolutely willing to look at what you have, it does not guarantee we will buy. Inquires and photos can be sent to:
contact@limiroko.com
Inquiries may also be done by phone using the number in the above section.
If you do send photos, please send photos of:
The overall rug (if possible)
A close-up picture of one back-corner
A close up picture of the fringe

